Frequently Asked Questions
Everything you need to know about shopping with The Offspring.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a second email containing a tracking number so you can follow your package in real-time.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
Are your products sustainably made?
At The Offspring, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled materials, and we partner exclusively with fair-trade certified factories.